WebConcepts Przełamuje Bariery Komunikacyjne pasażer-przewoźnik
In the face of rising passenger expectations, Corbally Concepts LTD, owner of the bus-do-polski.pl platform, is responding to the challenge by presenting a dedicated website with a built-in AI assistant for carriers. The WebConcepts team has created a dedicated website with a built-in AI assistant that enables carriers to efficiently manage the first contact with passengers, eliminating the need for constant phone answering and inquiring about travel details. This modern approach to customer service has taken the form of a digital passenger assistant, transforming the traditional, labor-intensive model of communication in arranging bus travel by phone.
WebConcepts Transforms Passenger Interaction
Traditional communication methods between carriers and customers often involved the need for multiple, time-consuming conversations. Utilizing advanced AI technology, WebConcepts has simplified this process. The AI assistant, integrated with the carrier's platform, conducts a preliminary selection of passenger inquiries, automatically answering their questions and gathering necessary information. This allows carriers to focus on customers ready to finalize transactions.
AI Assistant: A Virtual Advisor at the Front Line of Contact
The AI assistant, equipped with the ability to learn and adapt, is continuously trained to better understand and respond to the needs of travelers. Its introduction to the carrier's website benefits both sides – passengers receive quick and personalized responses, while carriers can manage inquiries more efficiently.
The passenger assistant is a unique solution that facilitates the initial stage of contact between the passenger and the carrier. Thanks to advanced artificial intelligence algorithms, the assistant can conduct a preliminary conversation with the customer, collecting all necessary information and preferences regarding the planned trip. This innovative facilitation removes the need for carriers' employees to constantly answer phones and ask the same questions, often leading to time loss.
Assistant on the Carrier's Website - Personalization for the Carrier
The AI assistant, available on the carrier's website, is directly linked to the main Bus-Do-Polski search engine, but primarily directs passengers to that particular carrier. If the carrier can provide the service, the transaction is finalized without additional fees. Thus, carriers receive a tool that not only effectively selects potential passengers but also enhances business opportunities by converting direct inquiries and increasing their number at the same time.
What happens to a passenger whose carrier cannot take them?
If, for any reason, the carrier cannot provide the service, the passenger, after being manually rejected by the carrier or 30 minutes from an unconfirmed transaction, is automatically redirected to the main search engine and offered to other carriers. Here comes an innovative business model – the carrier from whose website the AI assistant directed the customer to the main system receives a commission for passing the passenger to another operator, the amount of which they set themselves. This opens new revenue paths, even if the original transaction did not materialize.
The Corbally Concepts initiative is not just a step towards digital transformation in international bus transport from address to address. It also creates a win-win model, where every party involved in the process – from the carrier to the passenger – benefits from the introduced improvements.
AI is the Future in Customer Interaction in the Transport Industry
A website built specifically for carriers with an AI assistant is the future of customer interaction in the transport industry. By relieving carriers of the burden of the first stage of contact with the customer, the system paves the way for more efficient time and resource management. Moreover, carriers now have the opportunity for additional profits from redirecting passengers, making every interaction potentially profitable.
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